Help
Frequently asked questions
Orders
How do I place an order?
Add pieces to your bag and continue to our secure Shopify checkout.
Can I change my order?
Contact us as soon as possible and we will help where the order has not yet shipped.
Shipping
Where do you ship?
We ship across South Africa and worldwide. Rates are calculated at checkout.
How long does delivery take?
Placeholder — confirm your courier lead times before publishing.
Returns
What is your returns window?
Placeholder — confirm your returns window before publishing.
Are returns free?
Placeholder — confirm who covers return shipping.
Payments
Which payment methods do you accept?
All payment methods enabled on your Shopify checkout.
Is checkout secure?
Yes. Payment is handled entirely by Shopify's hosted checkout.
Sizing
How do your sizes run?
Size guidance appears on each product page where the designer has supplied it.
Can I request measurements?
Yes — contact us with the product name and we will assist.
Art
Are artworks original?
Each art listing states medium, edition and whether it is signed.
How is art shipped?
Placeholder — confirm framing and specialist art shipping arrangements.